FAQs

What currency are the prices do I see in the site?
All prices are in Canadian Dollars.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at bellerocher@hotmail.com

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at bellerocher@hotmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to bellerocher@hotmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
About Us
At Belle Rocher, we provide you with an excellent shopping experience as our clients’ satisfaction matter a lot. We have the perfect combination Bath And Body Products that are tailored to meet your needs through our standard shopping practice. Even if you are not sure of what you want, our e-shop has got several ways to help you identify your needs. Everything about Belle Rocher revolves around our commitment to help you look your best and inspire confidence in you.
We have been operating for over One Year and we have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best Bath And Body Products available.

If you have any questions about our products, or if would like to check the availability of an item, please use the “Contact Us” page to get in touch.